Frequently Asked Questions

Booking a consultation is straightforward. Visit our contact page or navigate to our sessions section to select your preferred nutritionist and available time slot. Fill in your details, including your health goals and any specific dietary preferences, and submit your booking request. Our team will confirm your appointment within 24 hours via email. You'll receive a secure video call link before your scheduled session time.

To make the most of your first consultation, we recommend keeping a food diary for 3-5 days before your appointment. This helps our nutritionists understand your typical eating patterns. Also, prepare a list of your main health goals, any dietary restrictions or allergies, current eating habits, and lifestyle factors like exercise routines and sleep patterns. Gather any recent blood test results if available, as these can provide helpful context. Have a quiet, comfortable space ready for your video call, and ensure you have a stable internet connection.

Yes, all our nutritionists at Nutritionguideplus are formally qualified with recognised degrees or diplomas in nutrition and dietetics. Many are registered with professional bodies and maintain ongoing professional development to stay current with the latest nutrition research. When you book a consultation, you can view the credentials and specialisations of each nutritionist to choose the one best suited to your needs. Our commitment to professional standards ensures you receive evidence-based, reliable nutrition guidance.

Most initial consultations last between 60 and 90 minutes. This duration allows our nutritionists sufficient time to conduct a comprehensive assessment of your health status, dietary habits, lifestyle, and goals. Follow-up sessions are typically shorter, ranging from 30 to 45 minutes, and focus on reviewing your progress, answering questions, and refining your personalised nutrition plan. The exact length may vary depending on your individual needs and the complexity of your situation.

Absolutely. One of the key outcomes of your consultation is a customised nutrition plan created specifically for your situation. This plan takes into account your health goals, food preferences, cultural background, lifestyle constraints, and any dietary restrictions. Your nutritionist will provide practical recommendations for meal structure, food choices, portion sizes, and timing. You'll also receive guidance on how to implement these changes gradually and sustainably. The plan is designed to be realistic and tailored to your individual circumstances, not a generic template.

Your privacy and confidentiality are paramount to us. All personal health information shared during consultations is stored securely and handled in accordance with New Zealand privacy regulations. Our video consultation platform uses encrypted connections to protect your data during sessions. We never share your personal information with third parties without your explicit consent. Our team adheres to strict confidentiality protocols. For detailed information about how we collect, use, and protect your data, please review our privacy policy.

Yes, we understand that schedules change. If you need to reschedule your appointment, please notify us at least 48 hours before your scheduled session. This allows us to offer your time slot to another client and gives you time to find a more suitable time. Cancellations can also be made with 48 hours notice. For urgent changes, contact us immediately at [email protected] or call +64 590 619 034. Please note that cancellations made less than 48 hours before your appointment may be subject to our cancellation policy.

Our nutritionists are experienced in working with clients who have specific dietary requirements, including vegetarian, vegan, gluten-free, dairy-free, and other specialised diets. Food allergies and intolerances are carefully considered when creating your personalised plan. When booking your consultation, please mention any dietary restrictions or allergies in your initial form. This information helps our nutritionist prepare for your session and ensures the recommendations they provide are safe and appropriate for your individual needs.

Yes, we strongly encourage follow-up consultations to monitor your progress and refine your nutrition plan as needed. Many clients benefit from regular check-ins every 2-4 weeks during the initial phase of implementing their plan. As you progress, sessions can become less frequent. Follow-up appointments allow your nutritionist to answer new questions, adjust recommendations based on your results, and provide continued motivation and support. This ongoing relationship helps ensure long-term success with your nutrition goals.

Our nutritionists can provide guidance on a wide range of nutrition-related topics. These include improving overall nutrition and energy levels, supporting sports performance, building healthy eating habits, managing digestive wellness, supporting bone and heart health, navigating nutrient deficiencies, optimising nutrition during different life stages, meal planning and preparation, reading and understanding nutrition labels, and making sustainable dietary changes. Whether you're looking for general nutrition education or support for specific health-related goals, our team can help you develop evidence-based strategies tailored to your needs.

Some private health insurance policies in New Zealand may offer cover for nutrition consultations with registered nutritionists, depending on your specific plan. We recommend checking your individual insurance policy or contacting your insurance provider directly to confirm whether consultations at Nutritionguideplus are covered. If your insurance does provide cover, we can provide you with the necessary documentation and information to help you process any claims. For more details about payment methods and how to access your consultation, visit our payment methods page.